Política de reembolso
Thank you for choosing our online store.
We are committed to providing a safe, transparent, and reliable shopping experience for European consumers. If you are not satisfied with your purchase, you may request a return or refund in accordance with this policy.
This policy applies to S.T. Dupont pens, wallets, cardholders, belts, and other fine accessories purchased through our website.
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I. 14-Day Right of Return
In accordance with applicable European consumer protection regulations, eligible consumers generally have the right to request a return within 14 days of receiving the goods.
If you wish to request a return, please contact us within 14 days of receipt:
Customer Service Email:
[JeziorowskaDominikowska482@gmail.com]
Please provide the following information in your email:
* Order number;
* Purchaser's name;
* Reason for return;
* Photos of the item (if required).
Our customer service team will provide return instructions as soon as possible after receiving your request.
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II. Return Conditions
To protect consumer rights and ensure items meet standards for resale, returned items must satisfy the following conditions:
* Items must remain unused;
* Items must be free from signs of wear, scratches, stains, or damage caused by the user;
* Packaging, labels, accessories, and related materials must remain intact;
* Writing instruments (such as pens) must show no visible signs of use;
* Wallets, cardholders, belts, and leather goods must be in a condition suitable for resale;
* Items should be accompanied by their original packaging (where applicable).
If returned items do not meet the above conditions, we may be unable to accept the return request or may deduct an amount corresponding to the loss in value based on the item's actual condition.
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III. Non-Returnable Items
Returns may not be accepted in the following situations:
* Items have been used in a way that affects resale;
* Items are damaged due to improper use by the consumer;
* Customized, engraved, or personalized items;
* Missing original packaging, accessories, or related materials;
* Items returned beyond the specified return period;
* Other situations where returns are excluded under applicable laws and regulations. ---
IV. Product Quality Issues or Order Errors
Please contact us promptly if the items you receive have any of the following issues:
* Manufacturing defects;
* Receipt of the wrong item;
* Damage incurred during shipping;
* Significant discrepancy between the item and the order description;
To help us process your request quickly, please provide:
* Order number;
* Photos of the item;
* Photos of the outer packaging;
* A detailed description of the issue.
After verifying the situation, we will provide a solution based on the specific circumstances, such as:
* Item replacement;
* Refund;
* Other reasonable resolutions.
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V. Return Process
Please follow these steps to request a return:
Step 1: Contact Customer Service
Send an email to:
[JeziorowskaDominikowska482@gmail.com]
Please include your order information.
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Step 2: Await Review
Our customer service team will review your request upon receipt and provide instructions regarding the return.
Items sent back without prior confirmation may not be processed successfully.
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Step 3: Return the Item
Please return the item according to the information provided by customer service and retain your shipping receipt/proof of shipment.
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Step 4: Item Inspection
Upon receiving the returned item, we will inspect its condition to ensure it meets return requirements.
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Step 5: Refund Processing
Once the return is approved, we will process the refund in accordance with our refund procedures.
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VI. Refund Information
For items eligible for a refund, we will process the refund within a reasonable timeframe following the inspection.
Refunds will generally be:
* Returned to the original payment account;
* Or processed via a method mutually agreed upon by both parties.
The time it takes for the refund to reach your account may be affected by:
* Bank processing times;
* Payment institution processing times;
* Third-party payment platform procedures.
The actual time of receipt depends on the processing by the bank or payment institution.
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VII. Cash on Delivery (COD) Order Information
To facilitate shopping for European consumers, we offer Cash on Delivery services in select regions.
Consumers may make the payment upon receipt of the goods, in accordance with the delivery requirements. ---
VIII. Important Notes for Cash on Delivery (COD) Orders
When selecting Cash on Delivery, please ensure that you:
* Provide accurate and complete delivery information;
* Provide a valid contact phone number;
* Verify that all order details are correct before submission;
* Have the exact amount ready for payment upon delivery.
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IX. Refusal of Delivery (COD)
If a consumer refuses to accept a package without a valid reason after it has been shipped, additional logistics fees may be incurred.
In cases of repeated refusal of orders without valid reasons, we may restrict the account's future use of the Cash on Delivery service.
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X. Refunds for Cash on Delivery Orders
For orders already paid via Cash on Delivery:
* Consumers may still apply for a return in accordance with this policy;
* Refunds will be processed after the returned item has been received and passes inspection;
* The refund method will be confirmed with the consumer based on the specific circumstances.
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XI. Return Shipping Costs
Returns Initiated by the Consumer
Examples include:
* Change of mind;
* Personal preference;
* Reasons unrelated to product quality;
Shipping costs incurred for such returns are generally borne by the consumer.
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Returns Due to Product Issues
If the return is due to:
* Product quality issues;
* Incorrect item shipped;
* Damage during transit;
We will cover the relevant costs or provide a reasonable solution based on the specific circumstances.
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XII. Order Cancellation
If the order has not yet entered the shipping process, consumers may contact us as soon as possible to request cancellation.
If the order has already been shipped, the return process must be followed.
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XIII. Recommendations for Product Inspection
Upon receipt of the goods, please promptly check:
* Quantity;
* Model/Specifications;
* Physical condition (appearance);
* Completeness of packaging and accessories.
If any issues are found, please contact us immediately so we can resolve the matter promptly.
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XIV. Contact Us
If you have any questions regarding returns, refunds, Cash on Delivery orders, or after-sales service, please contact us:
Customer Service Email:
[JeziorowskaDominikowska482@gmail.com]
Our customer service team will reply as soon as possible after receiving your email and assist you in resolving any issues. ---
Our Commitment
We are dedicated to providing European consumers with:
* A safe and secure shopping environment;
* Clear and transparent transaction processes;
* Professional and timely customer service;
* Comprehensive after-sales support.
Whether you are purchasing an S.T. Dupont pen, wallet, card holder, belt, or other fine accessory, we aim to ensure a shopping experience that is both worry-free and satisfying.
Thank you for your trust and support.