Política de envío
Thank you for choosing our online store.
We are committed to providing safe, reliable, and efficient delivery services to consumers in Europe. We partner with professional logistics providers to ensure your orders are delivered quickly and securely.
This shipping policy applies to S.T. Dupont pens, wallets, cardholders, belts, and other fine accessories purchased through our website.
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I. Delivery Coverage
We offer delivery services to various countries and regions across Europe.
Currently supported delivery areas include, but are not limited to:
* Germany;
* France;
* Spain;
* Portugal;
* Italy;
* Austria;
* The Netherlands;
* Belgium;
* Poland;
* The Czech Republic;
* Slovakia;
* Other European regions.
Please refer to the checkout page for the specific delivery areas available for your order.
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II. Order Processing Time
Once an order is successfully submitted, we will arrange for its processing as soon as possible.
Typically:
* Order confirmation: 1–2 business days;
* Item preparation: 1–3 business days;
* Shipment: Transit begins after the item is dispatched.
Processing times may be extended during holidays, promotional events, or due to special circumstances.
We strive to ensure your order is dispatched in a timely manner.
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III. Delivery Time
Typical delivery times within Europe are as follows:
* Standard delivery: 5–10 business days;
* Expedited delivery areas: 3–7 business days.
Actual delivery times may be affected by the following factors:
* Destination country and region;
* Local logistics efficiency;
* Weather conditions;
* Public holidays;
* Customs inspections (if applicable);
* Unforeseen transportation issues.
Please note that delivery times are estimates and not guaranteed delivery dates.
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IV. Shipment Tracking
We will send you relevant delivery information once your order has been shipped.
You can use the tracking information to view:
* Current package location;
* Shipping status;
* Estimated delivery progress.
If you do not receive tracking updates for an extended period, please contact us, and we will assist you in checking the status. ---
V. Shipping Fees
Shipping fees will be automatically calculated and displayed at checkout based on:
* The destination country;
* The order amount;
* The shipping method.
If a free shipping promotion is available, the terms of that promotion will apply.
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VI. Cash on Delivery (COD) Service
To facilitate shopping for European consumers, Cash on Delivery (COD) is supported in select regions.
When selecting COD, please note the following:
* Ensure your delivery information is accurate;
* Keep your phone line open and accessible;
* Have the exact amount ready for payment upon delivery;
* Confirm your order details before submission.
Refusing delivery of a shipped order without a valid reason may result in additional logistics charges.
We may restrict future access to the COD service for customers who repeatedly refuse orders without a valid reason.
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VII. Receiving Your Order
Upon receiving your package, please check for:
* Package integrity;
* Correct item quantity;
* Any damage caused during transit.
If you discover:
* Obvious package damage;
* Damaged items;
* Items that do not match your order;
Please contact us promptly and provide relevant photos so we can assist you.
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VIII. Delivery Address
Please ensure the delivery information you provide is accurate and complete, including:
* Recipient's name;
* Detailed address;
* Postal code;
* Contact phone number.
The customer may be held responsible for delivery delays caused by incorrect addresses or incomplete information.
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IX. Handling Failed Deliveries
If the tracking status indicates a failed delivery, possible reasons include:
* No one available to sign for the package;
* Unable to reach the recipient via the contact number;
* Incorrect address;
* Recipient refused delivery.
The logistics company may arrange a re-delivery or handle the package according to local regulations.
Please contact us promptly if you encounter any delivery issues.
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X. Customs and Taxes
For orders delivered within Europe, applicable taxes are handled in accordance with relevant regulations.
Orders involving special regions or cross-border shipping may incur additional taxes or require customs inspections.
Any applicable fees will be charged in accordance with local laws and regulations.
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XI. Order Modifications
Please contact us as soon as possible if you need to change your delivery address.
If the order has not yet been shipped, we will do our best to assist with the modification. If your order has already entered the shipping process, it may not be possible to modify the delivery details.
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12. Contact Us
If you have any questions regarding logistics, delivery progress, order status, or issues with receiving your package, please contact us:
Customer Service Email:
[JeziorowskaDominikowska482@gmail.com]
Our customer service team will respond as soon as possible after receiving your email and assist you in resolving any issues.
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Our Commitment
We are dedicated to providing European consumers with:
* Safe and reliable delivery services;
* Clear and transparent logistics information;
* Professional and timely customer support.
Thank you for your trust and support; we look forward to providing you with a pleasant and worry-free shopping experience.